Reviews
Words from our residents and their loved ones
We're always grateful to hear from residents, their children, family members and loved ones on their thoughts, feelings and experiences with Emerald Crest. The following is a collection of unedited words, directly from their authors.
Would you like to add your words here? Submit reviews to Liz Wendel, at Elizabeth.Wendel@cassialife.org or via USPS mail:
Emerald Crest Memory Care
Attn: Liz Wendel
13401 Lake St. Extension
Minnetonka, MN 55305
The layout of Emerald Crest is terrific, its like visiting a home (not the hospital hallway, with a small lounge on the end!) The health care model of Emerald Crest is “OUTSTANDING”. The professional staff provide care with love, hugs, and individual attention. The caregivers were of the same mode. We were fortunate to choose Emerald Crest for mom!
— Gary, son of Emerald Crest resident
Finding a place like Emerald Crest was an answer to my prayers. The staff is patient with my mom and treats her gently and compassionately.
— Connie, daughter of Emerald Crest resident
The care given at Emerald Crest in Victoria is excellent. My mother felt safe, content, and very comfortable. The staff were informative and accommodating as they guided me through questions and information significant to my mother’s care. The were approachable and responsive.
— Suzan, daughter of Emerald Crest resident
We cannot say enough good things about Emerald Crest. We feel so fortunate to have found such a wonderful home for our mom.. All staff members, from office to maintenance, to aides, to professionals were outstanding, caring and loving. How wonderful such a great group of people can come together and from such a gracious place, not only for the resident, but also for the extended family. The BEST!
— Janet, daughter of Emerald Crest resident
I felt my mother was in the best possible environment she could be in with a dementia diagnosis. Staff are very knowledgeable. My mother appeared happy and intent.
— Gretchen, daughter of resident
I can’t say enough about the staff that took care of my father. They were all so loving and really did care for him.
— Bev, daughter of Emerald Crest resident
Thank you all for making a difficult choice for us into one that was so positively memorable. We are grateful for the environment and care you gave our parents.
— Kim, daughter of resident
We were exceptionally pleased with the staff and their care – beyond our expectations. We picked Emerald Crest because of the “family” atmosphere and home environment. We speak very highly of Emerald Crest in the community and would refer someone with full confidence and no reservations.
— Kim, daughter of resident
I am forever grateful for the care my mother received and for the team approach for her care: staff, family, RAs all working together.
— Pam, daughter of resident
My mom was at Emerald Crest for about a year and a half. I was very grateful and appreciative for the care my mom received at Emerald Crest. I had been caring for her myself, so knowing that she was in a safe environment was a huge relief for me.
— Tomma, daughter of resident
