Reviews

Words from our residents and their loved ones

Woman and mother huggingWe're always grateful to hear from residents, their children, family members and loved ones on their thoughts, feelings and experiences with Emerald Crest. The following is a collection of unedited words, directly from their authors.

Would you like to add your words here? Submit reviews to Liz Wendel, at Elizabeth.Wendel@cassialife.org or via USPS mail:

Emerald Crest Memory Care
Attn: Liz Wendel
13401 Lake St. Extension
Minnetonka, MN 55305

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I relocated my sweet parents to Minnesota from the west coast so I could be more present in their care.  Emerald Crest has been outstanding to work with through it all.  My dad recently had to be placed there as well and they are so helpful with his transition.

— Emily, Shakopee MN, EC Shakopee family member

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So grateful already for this place.  My dad is making friends and participating in activities.  I am at peace knowing he’s being taken care of.

— Cinta, Lakeville MN, EC Burnsville family member

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Last evening, I spoke with Karen, the wife of Buzz, who passed away a couple days ago. She was so thankful for the short time that Buzz was at Emerald Crest. She said that the care both Buzz and the family were shown was excellent from everyone at EC. She was so thankful.  Among other things I remember her using the word ‘sincerity’ when talking about the words and actions of the staff. I thought that was a wonderful word to hear. That people showed genuine concern and care for everyone involved and that they felt confident, wanted and cared for.

— Rev. Arlen Solem, on behalf of Karen and Buzz

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From day one our experience with everyone at Emerald Crest was beyond outstanding!   WE are so appreciative of the love and care we received from all.

— Julie, daughter of Emerald Crest resident

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The layout of Emerald Crest is terrific, its like visiting a home (not the hospital hallway, with a small lounge on the end!)  The health care model of Emerald Crest  is “OUTSTANDING”.  The professional staff provide care with love, hugs, and individual attention.  The caregivers were of the same mode.  We were fortunate to choose Emerald Crest for mom!

— Gary, son of Emerald Crest resident

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Finding a place like Emerald Crest was an answer to my prayers. The staff is patient with my mom and treats her gently and compassionately. 

— Connie, daughter of Emerald Crest resident

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The care given at Emerald Crest in Victoria is excellent.  My mother felt safe, content, and very comfortable.  The staff were informative and accommodating as they guided me through questions and information significant to my mother’s care.  The were approachable and responsive.

— Suzan, daughter of Emerald Crest resident

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We cannot say enough good things about Emerald Crest.  We feel so fortunate to have found such a wonderful home for our mom.. All staff members, from office to maintenance, to aides, to professionals were outstanding, caring and loving.  How wonderful such a great group of people can come together and from such a gracious place, not only for the resident, but also for the extended family.  The BEST!

— Janet, daughter of Emerald Crest resident

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I felt my mother was in the best possible environment she could be in with a dementia diagnosis.  Staff are very knowledgeable.  My mother appeared happy and intent.

— Gretchen, daughter of resident

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I can’t say enough about the staff that took care of my father. They were all so loving and really did care for him.

— Bev, daughter of Emerald Crest resident

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For my mother's memory care needs, my father and family love the "at home" feel versus the institutional setting of some of the other options. Easy access, great staff and great care reinforce our decision.

— Mark, son of resident

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