Reviews
Words from our residents and their loved ones
We're always grateful to hear from residents, their children, family members and loved ones on their thoughts, feelings and experiences with Emerald Crest. The following is a collection of unedited words, directly from their authors.
Would you like to add your words here? Submit reviews to Liz Wendel, at Elizabeth.Wendel@cassialife.org or via USPS mail:
Emerald Crest Memory Care
Attn: Liz Wendel
13401 Lake St. Extension
Minnetonka, MN 55305
Thank you all for making a difficult choice for us into one that was so positively memorable. We are grateful for the environment and care you gave our parents.
— Kim, daughter of resident
We were exceptionally pleased with the staff and their care – beyond our expectations. We picked Emerald Crest because of the “family” atmosphere and home environment. We speak very highly of Emerald Crest in the community and would refer someone with full confidence and no reservations.
— Kim, daughter of resident
I am forever grateful for the care my mother received and for the team approach for her care: staff, family, RAs all working together.
— Pam, daughter of resident
My mom was at Emerald Crest for about a year and a half. I was very grateful and appreciative for the care my mom received at Emerald Crest. I had been caring for her myself, so knowing that she was in a safe environment was a huge relief for me.
— Tomma, daughter of resident
My husband received very special attention and care by all caregivers.
— Georgene, Spouse
I enrolled my wife in Emerald Crest in 2009 and it was one of the best moves I have ever made…they have made my goal of keeping her in a safe, comfortable and pleasing environment much easier
— Robert, husband of resident
The professional people that I have frequent contact with are also excellent. They of course are responsible for running the whole show and they keep me well informed of what’s going on…in a few words, I could not be more pleased.
— Robert, husband of resident
My husband has been at Emerald Crest for about two years. It is a bright, clean and attractive place to live. The caregivers have been considerate, attentive, and caring. My husband has always said it was a nice and pretty place. I always enjoy going up and visiting when they are having activities.
— Anita, wife of resident
I will never forget the time we returned our mother to Emerald Crest after a day of shopping. My mother wanted to stay out longer but just couldn't. We all felt sad taking her back. When we entered, immediately two nurse's assistants enveloped my mom in a huge hug. Her face immediately had a smile and off she was to stay and talk to these beautiful assistants. My mother truly feels the wonderful love of these dedicated workers.
— Theresa, daughter of resident
They call them houses, because that is how it feels, like your home. The activities keep the residents in each house busy every day. My family couldn't be happier with the choice we made to move our mother to Emerald Crest Shakopee. We feel confident that our mom is cared for and safe.
— Bruce, son of resident
