2022 Pinnacle Customer Experience Award Winner
February 7, 2022
Emerald Crest of Burnsville Receives 2022 Customer Experience Award from Pinnacle Quality Insight
Cassia’s Emerald Crest Memory Care, a Burnsville, MN based provider of senior health care services, is proud to share news of a unique award. Emerald Crest of Burnsville satisfied the rigorous demand of scoring in the top fifteen percent of the nation across a twelve-month average and has received our 2022 Pinnacle Customer Experience Award™ in the following categories:
- Combined Average
- Dining Service
- Overall Satisfaction
- Recommend to Others
- Safety and Security
- Variety of Food/Menu Choices
Emerald Crest of Burnsville is dedicated to providing exceptional quality for those who need healthcare services.
Housing Director Jillian Haugan says, “We are so honored to receive this award. High quality customer service for families and residents has always been and will always be a top priority. The past few years have been unprecedented, something we could never prepare for. Yet, with the constant updates our objective is to keep families “in the know.”
“When I walk into Emerald Crest Burnsville,” adds Haugan, “I feel a sense of love from my staff as they are caring for our residents. They are the reason so many families have recommended Emerald Crest to others. I’m proud of each and every one of them, I can’t say it enough! Families, residents and staff care so much about each other.”
Throughout its twenty-year history of serving the community, Emerald Crest of Burnsville has placed a strong emphasis on ensuring the individual needs of those we serve are met. Throughout the past year, a sample of residents and their families participated in monthly telephone interviews that included open-ended questions, as well the opportunity to rate the community in specific categories.
Every month, Emerald Crest reviewed its real-time survey results to gain a better understanding of residents’ needs and make improvements when necessary. The community is grateful to everyone who participated and looks forward to continuing to help older adults thrive in our community.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
About Cassia
Cassia’s mission is to foster fullness of life for older adults in the spirit of Christ’s love. In 2018, Augustana Care and Elim Care voluntarily joined together to form Cassia, reinforcing both organizations’ missions. With more than 200 years of combined service, the affiliation strengthens our focus on meeting the needs of residents, clients and patients of all faiths. The name “Cassia” ('KAS e– uh) was inspired by an anointing oil made from the bark of the Cassia tree and is said to symbolize the heart of a servant. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.
